My Airmax

Terms of Service

Acceptance of Terms

By subscribing to Airmax Broadband Private Limited ( pronounced as ” Airmax Broadband ” )   services, you agree to be bound by these Terms of Service and all applicable Indian laws and regulations, including the Information Technology Act 2000, the Telecom Regulatory Authority of India (TRAI) guidelines, and the Unified License terms issued by the Department of Telecommunications (DoT)

Service Description

  • Airmax Broadband provides fiber-optic internet connectivity services to residential and commercial premises.
  • Services are delivered over our licensed network infrastructure.
  • Speeds are advertised as “up to” the stated maximum and may vary based on network congestion, Wi-Fi equipment capabilities, and technical factors.
  • We guarantee a minimum of 70% of the subscribed speed per our Service Level Agreement (SLA).
  • 24/7 Network Monitoring: Continuous network oversight and management.
  • Usage Transparency: Monthly usage reports accessible via the customer portal.
  • Dedicated Support: Technical assistance available through phone, WhatsApp, and our ticketing system.
  • Proactive Communication: Regular network maintenance alerts dispatched via SMS or email with prior notice.

Customer Obligations

As a subscriber to Airmax Broadband, you agree to:

  • Provide accurate personal information and valid KYC documents (such as Aadhar Card, PAN, Valid Address Proof, etc.).
  • Pay subscription fees promptly by the due date for each billing cycle.
  • Refrain from reselling, sharing, or subleasing your internet connection without explicit written authorization from Airmax Broadband.
  • Avoid using the service for any unlawful activities, including but not limited to copyright infringement, spamming, phishing, or accessing prohibited content.
  • Prevent physical tampering with or damage to Airmax Broadband network equipment installed at your premises.
  • Report any suspected security breaches immediately to our technical support team.

Service Interruptions & Uptime

  • Airmax Broadband targets a monthly network uptime of 99.9% (excluding scheduled maintenance)
  • Planned maintenance windows are structured to minimize user disruption, and service credits or SLA remedies are managed in accordance with applicable TRAI standards.

Billing & Payments

  • Subscriptions are billed on a monthly basis in advance.
  • Payments must be settled within 7 days of the invoice date.
  • Late payments incur a reconnection fee of ₹50 after a 3-day grace period.
  • Goods and Services Tax (GST) is applicable on all listed price, as per Govt. Of India norms.
  • Prices are subject to revision with a 30-day written notice provided to active subscribers.
  • Service plan downgrades take effect beginning from the next billing cycle.

Termination & Refunds

  • Either party may terminate the service agreement by providing 30 days’ written notice.
  • Airmax Broadband reserves the right to immediately suspend or terminate services for non-payment, violation of these terms, network misuse, or compliance with lawful government orders.
  • Upon termination, all equipment owned by Airmax Broadband must be returned in good working condition.
  • Subscribers are eligible for a prorated refund for unused days upon voluntary termination, subject to settlement of outstanding dues and equipment return.